For help, use the product links below or email feedback@sophoninc.com. The final column suggests details that can help describe your issue; follow any additional instructions on the linked product page.
Per product
| Product | Where the product says to write | Suggested details to include |
|---|---|---|
| Cue | heycue.io/contact, which gives feedback@sophoninc.com | Mac or Windows, the Cue version, what you expected, what happened, and the steps that reproduce it. No passwords, API keys or private document contents. |
| Cue Office | feedback@sophoninc.com, named in cueoffice.ai/privacy as the contact for Sophon LLC — Cue Office; paid features and refunds are covered in cueoffice.ai/terms | The platform, the file type and what happened. |
| PPT AI | feedback@sophoninc.com, linked from the footer of ppt.sophoninc.com | The task you were trying to complete, what happened, and a non-sensitive example if needed. |
| PDF AI, PDF Scanner Max, PDF Reader Pro, PDF Reader - Viewer & Editor, Word Office | feedback@sophoninc.com, the developer address on each Google Play listing and on the App Store listing | The app, the store you installed it from, your device, and the installed app version if available. Describe what you expected and what happened; if you cannot find the version, say so. |
| Evolve | myevolve.ai/support, and feedback@sophoninc.com from the Play listing | The book or feature involved and the device. |
Before sending, remove passwords, API keys, payment-card details and private document contents. Start with a description of the problem rather than attaching private files.
PDF AI on Android: paid but still restricted?
If you purchased through Google Play, confirm the exact app and its store listing first.
Follow Google’s subscription guide to check the Google Account used for the purchase and its subscription record. An app login email can differ from the purchase account; this is general Google guidance, not a PDF AI login requirement.
If Play shows an active subscription but PDF AI still restricts an action, use App support on that app’s Play listing or email feedback@sophoninc.com.
Describe:
- The exact app and listing link, purchase store, device and app version.
- The subscription status shown by the store; write “unknown” if unavailable.
- The restricted action, exact error text and when it happened.
For this first report, omit account emails, passwords, order numbers, full payment screenshots, card details and private PDFs. Remove sensitive information from error text too.
Reporting the problem does not guarantee unlocking or establish that every feature is included in your plan.
Other requests
- Account deletion: Delete your account.
- Privacy requests: the address in the policy that governs the product, listed on Which policy governs which product.
- Security reports: Security and vulnerability reporting.
- Partnerships and press: feedback@sophoninc.com, saying which product.
- Community: Discord.